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Grievance Redressal Mechanism

1. Introduction

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At 3Z1 Solutions Pvt Ltd ("Company", "we", "our", "us"), we are committed to addressing customer grievances efficiently and transparently. This Grievance Redressal Mechanism outlines the procedure for customers to report their concerns related to our services, including capital advances on future receivables. We strive to resolve all grievances in a fair and timely manner.

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2. How to Raise a Grievance

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If you have any concerns regarding our services, you may reach out to us through the following channels:

  • Email: yash@errow.in

  • Phone: +91 99452 65640

  • Address: Andree Road, Bangalore, India


3. Grievance Handling Process

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Upon receiving your complaint, we will follow these steps to ensure a proper resolution:

  1. Acknowledgment: We will acknowledge receipt of your grievance within 2 working days.

  2. Investigation: Our team will review and investigate the issue, gathering relevant information as necessary.

  3. Resolution: We aim to resolve grievances within 7 working days. If additional time is required, we will communicate the expected resolution timeline.

  4. Final Response: A final resolution will be provided via email or phone.

 

4. Escalation Process

If your concern is not addressed satisfactorily within the initial resolution timeframe, you may escalate the matter to our Grievance Officer:

  • Grievance Officer: Nagarajan Chandru

  • Email: nagarajan@errow.in

  • Phone: +91 97408 05782

  • Address: MSR Nagar, Bangalore, India

The Grievance Officer will ensure a fair review and provide a resolution within 10 working days.

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5. Further Escalation

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If you are still not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to relevant regulatory or legal authorities as per applicable laws.

 

6. Customer Responsibilities

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To facilitate quick resolution of your grievance, please ensure:

  • The complaint includes all necessary details such as your registered business name, transaction details, and a clear description of the issue.

  • You respond to our queries in a timely manner to expedite resolution.

 

7. Amendments

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We reserve the right to amend this Grievance Redressal Mechanism at any time. Updates will be published on our website www.errow.in.

 

8. Contact Information

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For any further queries or complaints, please contact:

  • Email: yash@errow.in

  • Phone: +91 99452 65640

  • Address: Andree Road, Bangalore, India

 

Last updated on 22nd February 2025

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